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Warranty, Returns, and Exchanges Policy

Effective Date: September 1st, 2024

We at Sound Pro Solutions pride ourselves on supplying the best products out of the best materials available and we strive on providing our customers with the best level of service possible. To guarantee your satisfaction we carefully inspect every item we sell before it is shipped. However, we do understand that things happen during transit. Sound Pro Solutions wants you to be 100% satisfied with your purchase. If an item you bought arrived damaged, you must report it to us by email no later than 5 days after receiving it. Please, include in your email some digital photographs of the damaged merchandise. We will be glad to get an insurance claim initiated on your behalf and we will send you a replacement at no cost to you, upon the completion of the claim investigation. The insurance claim process takes 6 to 14 business days to be completed. Returns are accepted, regardless of reason within 30 days of purchase with the following conditions:

To Initiate a Return or Exchange

  • You will need to fill out our Contact form (CLICK HERE) , or send us an email to requests@soundprosolutions.com, to request a Return Merchandise Approval (RMA).
  • Orders for DIY (Do-it-Yourself) materials such as Acoustic Insulation, Acoustic fabric, frames and soundproofing materials (vinyls, glues, corks and underlays) totaling less than $1,999, are refundable minus initial and return shipping cost and a 10% restocking fee. Large orders for these materials totaling $2,000 or more are not returnable.
  • All returned goods must be sent back to us in the exact condition we sent them to you. Returned merchandise will be inspected and your refund total will be contingent on the results of this inspection. Once the panel is drilled or altered for installation, it cannot be returned so be sure to inspect your items before installing them.
  • Merchandise needs to have complete packaging and all accessories it came with.
  • Owens Corning 8x4 and Black Select Sound Insulation are NON REFUNDABLE
  • You will be responsible for the shipping cost to return unwanted merchandise. You can pay for the return shipment yourself with a carrier of your choice, or we could provide you with a return shipment waybill and deduct its cost from your refund total. Initial shipment costs for non damaged merchandise will not be included in your refund total. Return shipment costs will be the same as initial shipment costs. For Example: If you purchased two items costing $50 and paid $20 in shipping for both items(GT of $120 for the entire order). If the items arrived undamaged and we provide you with a return waybill, when the items arrive your refund will be $80. ($100 - $20 for the return shipping)
  • A replacement of the same kind could be sent if we deem it acceptable. The buyer is responsible for all shipping costs. If the new item costs more, you will pay for the additional costs before shipping. If the new item costs less, you will be entitled to a refund for the price difference, minus return shipping costs.
  • We DO NOT Accept Partial Returns on DIY Materials such as insulation, fabric, hardware, frames or Soundproofing Materials.
  • Standard sized finished products available for purchase on the website, may be returned and refunded minus the original shipping charge.
  • Stock Art (classic or infinite gallery) AcousticART panels in sizes 4'x2' or smaller can be returned minus a 25% restocking fee (30% for infinite gallery images), as well as the original shipping charge. AcousticART images can vary greatly in color hue and saturation from the screen to the final print, Sound Pro Solutions does not cover color discrepancies in our printed products as a valid reason for returning your purchase.

The following products are non refundable

  • All made-to-order products including but not limited to: custom sized panels, panels with custom supplied fabrics, custom acoustic art products, AcousticART Skin, printed fabric, and Guilford of Maine panels;
  • Any acoustic panel made with light or white fabric that has been stained or appears dingy and used;
  • Stock Art acoustic panels in custom sizes or sizes larger than 4'x2'.

Only in-stock products that have not been customized or altered are eligible for returns. Made-to-order products cannot be returned since they are created specifically for you and we are unable to resell them to anyone else.

We can issue refunds or exchanges only to you, if you were the person/entity who actually purchased our product(s). If you are working with a third party such as a designer, architect, or other individual or company, who actually has purchased our products on your behalf, that third party will have to arrange the refund or exchange through the original purchaser.

SoundProSolutions.com Finished Panel Product Limited Warranty

All of our acoustic panels come with a one-year limited warranty. We will replace any panel that becomes defective within  the one-year time of purchase. We will require the defective product to be sent to us for inspection. Warranty will not cover damages caused by misuse, abuse or improper installation. We will not be held liable for injuries of any kind resulting from the use of any of our products. Sound Pro Solutions products are not to be used outdoors. Such usages will automatically void the warranty.