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Privacy Policy

Privacy Policy

 

Effective Date: September 1st, 2024

 

Introduction

This Privacy Policy describes how Sound Pro Solutions ("we," "us," or "our") collects, uses, and discloses your personal information in connection with your visit to our website at https://soundprosolutions.com (the "Site") and/or purchase any of our products (“Products” or “Services”). 

 

We are committed to protecting your privacy and ensuring you have a positive experience on our Site. This Privacy Policy applies to all information we collect through the Site and your interaction with our Services.

 

By using the Site and purchasing our Products, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Site.

 

Information we collect 

To provide you with the best shopping experience and fulfill our Services, we collect certain information from you. This information can be categorized into three main types:

 

Information you provide directly:

You may provide us with the information categorized below. You are not statutorily required to provide this information; however, we may be unable to provide our Services without the information (for example, we need your shipping address to deliver your orders). 

 

  • Contact Information: This may include your billing and shipping address, phone number, and email address you provide when you create an account, place an order, subscribe to our newsletter, or contact us for support. 
  • Payment and Billing Information: When you make a purchase on our Site, we collect payment information through Stripe, our secure payment processing third party. We do not directly store your payment method information; Stripe handles that aspect for us. We also collect your billing information, including the address registered on your payment method for accounting and record purposes. 
  • Shipping Information: We collect the address you would like any Product you ordered to be shipped to. The information collected may include your precise address, including zip code, street, house number, city, state, and country.  
  • Account Information: If you create an account on our Site, we may and save your name, email address, your username, and password.
  • User-Generated Content: This includes any personal information attached to your reviews, comments, or other content you submit on the Site.
  • Sensitive Information: Some of the information we collect may be termed “sensitive information” under certain privacy laws. We limit our use of such information to our Service and provide extra security. 

 

Information we collect from third parties: 

We may collect personal information about you from third party sources. For example, if you use the Google sign up feature to create an account, Google will provide us with your Google profile information (subject to your privacy settings on Google). Also, our shipping third parties may also provide us with additional information when delivering the Products on our behalf. 

 

Information we collect automatically:

  • Device Information: We may collect information about the device you use to access our Site, such as your IP address, browser type, operating system, geolocation, and referring URL. This information helps us understand how visitors interact with our Site and improve their Site experience.
  • Usage Information: We may collect information about your activity on our Site, such as the pages you visit, the products you view, and the searches you perform. This information helps us personalize your experience and offer relevant Products and Services.
  • Transaction Information: We automatically collect information about any transaction you perform on the Site for record purposes. The information we collect may include the Product purchased, amount paid, payment method used, timestamp of purchase, and so on. 

 

Cookie Policy

We may embed cookies, beacons, and other tracking technologies on our Site and your browser to collect information about your activity on the Site. Cookies and other tracking technologies help us remember your preferences, track website traffic, and improve overall user experience. Cookies are also used to ensure the Site features function properly. 

 

What are Cookies?

Cookies are small data files that are stored on a user’s browser and device when they visit a website. They typically include an anonymous unique identifier and some information about the user’s browsing preferences or settings.

 

What Cookies Do We Use?

We use the following types of cookies on our Site:

 

  • Session Cookies: These cookies are temporary and are deleted from your device when you close your browser. They are essential for some parts of our Site to function properly, such as allowing you to stay logged in to your account.
  • Necessary Cookies: These cookies are essential for the Site to function and cannot be disabled. They help us ensure the security of the Site and allow features like shopping carts to function.
  • Performance Cookies: These cookies collect information about how you use our Site, such as the pages you visit and any errors you encounter. This information helps us improve the performance of our Site and your experience.

 

Third-Party Cookies

Some of our third-party service providers also set their cookies on our Site to enable them to perform their services. For example, we may use Google Analytics and other services from Google to gather analytics and usage information. Google may embed cookies on our Site and in Google Analytics to perform its services on our behalf. You can opt out of Google Analytics by downloading the Google Analytics Opt-out Browser Add-on here or by blocking third-party cookies.  

 

Your Choices Regarding Cookies

If you do not want cookies to be used to track your activities on our Site (or any other website), you can reject cookies or block them by using the privacy settings of your browser. Please be aware that you may be unable to block necessary cookies, as some features are reliant on them functioning. For more information about cookies and how to manage them, you can visit https://allaboutcookies.org/

 

How we use your information 

We use your information to operate, provide, develop, and improve our Site, Products, and Services. We also collect information for security and regulatory purposes. These uses may include: 

 

  • Order processing and fulfillment: We use your information to take your orders, process your payments, confirm and update you about your orders, and deliver the orders. 
  • Customer support and communication: Your contact information helps us to provide effective customer support and communication, including addressing your questions and requests; providing assistance with Product issues, returns, and exchanges; and collecting feedback and reviews to improve our Site, Services, and Products. 
  • Account management: We use your information to facilitate your account registration process and verify your identity, as well as manage and update your account information, preferences, and settings.
  • Marketing and promotions: With your consent, we may use your information for marketing purposes, including sending newsletters, promotional offers, and updates about new Products; and providing Product recommendations based on your purchase history and browsing behavior. 
  • Website improvement and analytics: We collect and analyze information to improve our Site and user experience, including understanding how you interact with our Site, identifying usage patterns, and enhance our Site functionality; and tailoring the Site experience to your preferences and optimizing the design and content.
  • Dropshipping operations: For our dropshipping partners, we use your information to communicate to them regarding order fulfillment, inventory, and shipping details; to facilitate the logistics and ensure seamless delivery from dropshippers to customers; and to monitor and improve the performance of our dropshipping operations. 
  • Legal and compliance: We may use your information as required by law or to enforce our Terms of Use and other policies. This may include to comply with applicable legal requirements and industry standards; to detect, prevent, and address fraud, security breaches, and other potentially harmful activities; and to resolve disputes, enforce our agreements, and protect our rights and the rights of our users.

 

The disclosure of your information 

Sound Pro Solutions is committed to protecting your personal information and ensuring it is used appropriately. This section outlines the circumstances under which we may disclose your information to third parties, including dropshippers, and the measures we take to safeguard your privacy.

 

  • Service providers and partners: We may share personal information with trusted third-party service providers and partners who assist us in operating our business and providing our services, including: 
  • Payment Processors to process your payments securely; 
  • Shipping and Logistics Providers to ensure the delivery of your orders;
  • Email and Marketing Service Providers to send you promotional communications, newsletters, and updates (with your consent); and
  • Customer Support Providers to offer you efficient customer service and support.
  • Dropshipping partners: When you order a Product sold by our dropshipping partners, your information may be shared with these partners to facilitate the order fulfillment process. This includes order details, shipping address, and contact information. 
  • Law enforcement: We may disclose personal information if required by law enforcement or to protect our rights, including to comply with applicable legal obligations, regulatory requirements, and industry standards; to respond to a court order, subpoena, or other legal processes; to enforce our Terms of Use, investigate potential violations, prevent fraud, and protect the rights, property, and safety of Sound Pro Solutions, our users, and the public.
  • Business transfers: In the event of a business transaction, such as a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will ensure that the new owner continues to protect your information in accordance with this Privacy Policy or notifies you of any significant changes.
  • Aggregated and anonymized information: We may share aggregated and anonymized information that cannot be used to identify you with third parties for various purposes, such as analyzing and improving our Services and business operations and conducting research and developing new Products and Services.
  • Other users and the public: If you submit reviews on the Site after purchasing our Products, any user or visitor that navigates to that part of the Site may access your name and any information contained in your review. 

 

Safeguarding your information

We implement robust security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our partners and service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. We use secure cloud storage to store your information, and your payments are handled by Stripe, a trusted industry giant. 

 

However, we cannot guarantee that our security practices will always be enough to handle all threats due to the dynamic nature of the internet. 

 

Advertising practices

Interest-Based Advertising: 

We may use third-party advertising companies to serve ads on our Site and elsewhere online. These companies may use cookies, beacons, and analytics tools to track your activity across our Site and different websites and devices to build a profile of your interests. We may also share information about your interests, likes, and behaviors on our Site with these companies, and they may use the information to serve you relevant ads on our Site and other websites. 

 

You can opt out of interest-based advertising by clicking here. Also, some or all our participating advertisers may belong to self-regulatory programs. You can click the links below to learn more about them and how to opt out: 

 

 

Please note that while you can opt-out of interest-based advertising, you may still see ads from us on other websites. These ads will not be targeted based on your browsing history or interests.

 

Email marketing: 

We may send you marketing messages, including offers, promotions, and new products that we think may be of interest to you to your provided email address. You may opt in by filling out the newsletter form on the Site or we may automatically opt you in when you fill in your order details. However, you have the right to opt out of email marketing messages by using the “Unsubscribe” button in any email you receive from us. 

 

Sale of personal information

We do not engage in the traditional practices of selling personal information to third parties for monetary benefits. However, as already highlighted, we may share aggregated information with our marketing partners to help us advertise our Products to you across our Site and other websites. This is considered a “sale” or “sharing” of information for our advertising. You can opt out of this sale by using the “Please Remove” form on the Site or by contacting us at requests@soundprosolutions.com. 

 

If you have purchased our Products or used our Services from Nevada, you may request that we opt you out of any potential future traditional sale of your personal information (such as your name, email address, and location) to a third party and for that third party to license it to additional third parties. You can mail us at requests@soundprosolutions.com to make this request. 

 

The retention period of your information

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain your account information for as long as your account is active. We will retain your order information for a reasonable period of time to complete your order, fulfill any warranties, handle returns or exchanges, resolve disputes, and comply with legal and regulatory requirements. We will retain your reviews and feedback for as long as they are relevant to the products or services they pertain to. We will retain device and usage information for a reasonable period of time to analyze website trends, improve website performance, and personalize your experience.

 

In some cases, we may be required by law to retain your personal information for a longer period of time (for example, tax or accounting regulations may require us to retain certain information for several years).

 

User privacy rights

Applicable laws may provide you with some or all of the following privacy rights: 

 

  • You have the right to access and update your personal information to ensure it is accurate and up to date. You can also request that we delete your information from our database. You can view and edit your personal information directly through your account profile page on our Site. You can also email us at requests@soundprosolutions.com to edit your information and as well request to delete your information. Once we receive a deletion request, we will confirm the request with you and proceed to delete your account and associated personal information in accordance with applicable laws and our data retention policies.
  • You can request a copy of the personal information we have about you in a machine-readable format and transfer it to another service provider. 
  • You have the right, under certain circumstances, to request that we restrict the processing of certain personal information. 
  • You have the right to object to the processing of certain personal information (for example, if we market with your information). 
  • In circumstances where we have obtained information based on your permission (for example, where you allow us access to your gallery), you can update it by using the settings function on your device. 
  • You have the right to exercise any of your rights under this Privacy Policy without discrimination. 
  • If you believe that we are not processing your information as described in this Privacy Policy, you can report us to any privacy authority in your jurisdiction.  

 

You can send your requests to requests@soundprosolutions.com. Where applicable, we may ask you to verify your identity before granting some of the rights above. This may be for the protection and safety of our community. If we are unable to verify you or applicable law prohibits it, we may reject your request. 

 

Customers or users in California can request: 

  • To know the categories of information we have collected about them in the past 12 calendar months, including the categories of information collected, the sources of the information, our business purpose for collecting them, and the categories of third parties we have shared them with. 
  • To opt out of the sale or sharing of their personal information by contacting us at requests@soundprosolutions.com or by adjusting their browser privacy settings. 
  • That we limit our use of sensitive personal information only to the uses that are necessary for our services. We only collect sensitive information (such as your card information) to perform our services. 

 

Do Not Track Signals

Global Privacy Control (GPC): 

The Global Privacy Control (GPC) is a browser privacy feature that allows users to express their privacy preferences to websites and online services easily. When enabled, it sends a signal to websites about the user’s desire to opt out of data sharing and tracking activities regarding interest-based advertising. When you send a GPC signal, we automatically opt you out of data sharing in connection with our advertising and limit tracking activities to the extent possible. 

 

Do Not Track (DNT): 

The Do Not Track is a browser privacy feature like the GPC that sends a signal to websites not to track your online activities. Due to its low adoption from industry participants, Sound Pro Solutions does not, at the moment, alter its practices when it receives a DNT signal from a Site visitor’s browser. You can learn more about Do Not Track at http://www.allaboutdnt.com. 

 

Children Privacy 

We are committed to protecting the privacy of children. Our products may be used by children under 13 years of age. However, purchases on our Site must be made by individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 13 without verifiable parental consent. By submitting information to us and agreeing to our Terms of Use, you represent that you are at least 18 years of age. 

 

If we become aware that we have inadvertently received personal information from a user under the age of 13, we will take steps to delete such information from our records. If you are a parent or guardian and believe that your child under the age of 13 has provided personal information to us, you may contact us at requests@soundprosolutions.com to have it deleted. 

 

Links to Other Websites

Our Site may contain links and content that lead to third-party websites and services that are not under our control. These links are provided for your convenience and reference only. Please be aware that we do not have control over these external sites and are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of third parties when you link to their sites and services. 

 

Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable privacy laws. You may be notified of any significant changes via in-app notifications and/or email addresses. The updated Privacy Policy will be effective upon posting it.

 

About Us

Sound Pro Solutions is committed to protecting and respecting your privacy. For the purposes of this Privacy Policy, we are in charge of the information you provide when you use our Site or order our Products. 

 

For any questions, inquiries, concerns, requests, suggestions, ideas, or issues regarding this Privacy Policy or our services in general, please contact us using the company information below: 

 

Sound Pro Solutions

40-08 22nd Street  

Long Island City, NY 11101  

United States

requests@soundprosolutions.com 

+1-888-661-7233